Refund policy
Overview
Full 6-month programs and installment programs are non-refundable and cannot be cancelled. Subscription programs can be cancelled at any time, and refunds apply as set out below.
This policy applies to every purchase from [Kizuna Training] ("we", "us"). By completing a purchase, you confirm you have read and agree to it. Please check which type of program you are buying before you pay.
|
Program type |
Cancellation |
Refund |
|---|---|---|
|
Full 6-month program (paid in full) |
Not available |
Not available |
|
Installment program |
Not available |
Not available |
|
Subscription program |
Any time |
Available (see Subscription programs) |
Full 6-month and installment programs: no refunds, no cancellations
All sales of full 6-month programs and installment programs are final. Once payment is made, or the first installment is charged, the program cannot be cancelled and no refund will be issued, in whole or in part.
This applies regardless of:
- How much of the program you have used, including if you have not started
- Missed lessons, sessions or deadlines
- A change in your schedule, goals or circumstances
- Losing access because you broke our terms of use
Installment plans. An installment plan is a way to pay for the full program, not a monthly subscription. By choosing it, you agree to pay the full program price. All remaining installments stay due on schedule even if you stop taking part. If a payment fails, we may pause your access until the balance is paid.
Subscription programs: cancel any time, refunds available
You can cancel a subscription program at any time, and you can request a refund of your most recent payment within [7] days of being charged.
Cancelling. Cancel from your account settings or by emailing [support email]. Cancellation stops all future charges. You keep access until the end of the billing period you have already paid for, unless you also request a refund.
Refunds.
- Requests made within [7] days of a charge receive a full refund of that charge. Your access ends when the refund is processed.
- Requests made after [7] days are not refunded for that billing period, but your cancellation still stops future charges.
- Earlier billing periods are not refunded.
Free trials. If your subscription starts with a free trial, cancel before the trial ends to avoid being charged.
Price changes. We will tell you at least [14] days before any price change takes effect, so you can cancel first if you prefer.
Exceptions
The no-refund rule for 6-month and installment programs does not apply in these cases:
- Duplicate or incorrect charges. If you were charged twice or the wrong amount, we will refund the error in full.
- We cancel the program. If we cancel a program before it is delivered, we will refund the undelivered portion or offer a place in an equivalent program.
- Your legal rights. Nothing in this policy limits any right to cancel or receive a refund that you have under the consumer protection laws that apply to you. Where such a law gives you a right, we will honour it.
How to request a cancellation or refund
Email [kizunatraining@gmail.com] with your full name, the email used for purchase, the program name and your order or payment ID. We reply within [7] business days. Approved refunds go back to your original payment method within [10] business days; your bank may take longer to show them.
Please contact us before filing a chargeback, so we can resolve the issue directly.
[Kizuna Training] · kizunatraining@gmail.com