Refund policy

At Kizuna Training, we want you to feel confident in your purchase. Our refund policy applies to all Japanese coaching programs, online lessons, and training services provided to learners in Japan, Singapore, the USA, Australia, and the UK.

1. Full Refund Window

Customers may request a full refund within 7 days of any purchase, no questions asked.

2. After 7 Days

For purchases under $200 USD: No refunds are available.

For purchases over $200 USD: A full refund is available up to 30 days from the date of purchase.

3. How to Request a Refund

To request a refund, please contact us at:
📧 Email: info@kizunatraining.com
📞 Phone (Japan): +81-807-581-4932

We will process approved refunds promptly using the same payment method originally used.

4. Exceptions

Refunds do not apply to services already completed or partially delivered (e.g., coaching sessions already taken).

Refunds do not apply to custom study plans once they have been delivered.

5. Local Compliance

Our refund policy follows international best practices and complies with relevant consumer protection regulations in the regions we serve, including:

Japan

Singapore

United States

Australia

United Kingdom